Select Page

Site Request / Service Level Agreement

Purpose and Scope

UWO Site Factory is available as a platform for hosting and maintaining UWO faculty and staff websites and blogs to support faculty/staff professional web presence, professional collaborations, research group/lab and other professional websites. The faculty and staff are responsible for the administration and maintenance of their professional sites and the accuracy of content and links.

The following are within the scope of UWO Site Factory:

  • uwosh.edu Branded Site Addresses – Short, personalized, easy to remember and communicate site addresses with SSL encryption, in the format sites.uwosh.edu/netid.
  • Production Environment – 24/7 availability of professional sites and ability of site administrators to make ongoing content updates.
  • Analytics – Customizable Google Analytics functionally to allow faculty and staff to track and analyze professional site traffic and visitor behavior.
  • CampusPress WordPress User Guide – Online learning and support resources, tailored to using CampusPress WordPress (formerly Edublogs).
  • UWO Styling – Lite UWO styling is available for faculty and staff who want to align their professional sites with the UWO brand.
  • Customizable Themes – A selection of free themes is available for use by faculty and staff who do not wish to use UWO branding for their professional sites.
  • Plugin Catalog – A catalog of curated WordPress plugins, supported by CampusPress.
  • Managed Software Updates – Software updates of server software, WordPress, plugins and themes, managed by CampusPress.

The following are outside the scope of UWO Site Factory:
Hosting of college, administrative unit, department and academic center websites. College, administrative unit, department and academic center sites are hosted on the UWO WordPress platform and require the UWO brand standard.
Sensitive or confidential data. No sensitive or confidential data shall be stored on or transmitted through UWO Site Factory.
Development environment.
Ad hoc plugin or theme installations.
Child theme, WordPress API and direct code-level file access.
Storage and archiving of digital assets not optimized for Web and mobile and not part of professional sites.
Student organization sites and blogs.
Custom web application/database development and open source software hosting beyond functionality constructed using existing CampusPress WordPress plugins and themes.

Self-service Model

UWO Site Factory is designed in a self-service model, providing faculty and staff the ability to create and manage a professional site without support from technical staff. Initial registration and provisioning of a faculty/staff professional site is self-service and can be done at any time.

Availability

UWO Site Factory sites are available 24 hours a day, 7 days a week except during scheduled maintenance windows. WordPress administration and content editing are dependent on UW Oshkosh’s NetID login service.

Content and Update Responsibilities

Site administrators are responsible for the accuracy of their content and links. Corrections may be provided to site administrators by site visitors.

Charges

There are no charges for faculty and staff to use UWO Site Factory when it is used at the standard service levels as defined in this service level agreement.

Policies

Designated UWO Site Factory site administrator: All sites and blogs are required to have an identified WordPress administrator (site administrator) who is a full time employee (faculty or staff) of the university. Secondary CampusPress WordPress site editors can be added by the primary site administrator to provide backup support or facilitate team-based project work. Sites without a site administrator that has an active job appointment will be terminated.
Service Integrity and Availability: Any code or content that compromises service or data security, performance, availability or violates copyright law is subject to removal.
Applicable University Policies: Faculty and staff using UWO Site Factory are bound by UWO’s Acceptable Use of IT Policy and other applicable university policies.
Branding: Lite UWO styling is available for faculty and staff who want to align their professional sites with the UWO brand. UWO branding standards apply to faculty and staff who do elect to use UWO styling for their professional sites.
Disallowed Data: UWO Site Factory shall not be used to store, collect or transmit sensitive information, including SSNs, PCI (credit card) information, or HIPAA information.
Credit Card Acceptance: UWO Site Factory shall not be used for online payment processing.
Web Accessibility: All professional sites are required to be accessible to people with disabilities in compliance with Section 508 Laws. For more information on Web accessibility please see the World Wide Web Consortium Web Content Accessibility Guidelines.

Requesting Your Site

To request your professional site, review the Service Level agreement (above) and click “Request Your Site” (below).

SLA to Site Request

This form is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.